The protection of the data of our supporters as well as the visitors and users of our website is particularly important to us.

Collection and processing of personal data

Usually, you can visit the pages of the Frankfurt Zoological Society without exposing any personal data. Personal data is only collected if you provide it to us voluntarily, for example if you fill out our donation form.


Use and disclosure of personal data

All personal data collected in the context of the direct Internet services of the Frankfurt Zoological Society will be collected, processed and used in accordance with the applicable regulations for the protection of personal data, only for the processing of donations, memberships or sponsorships and for safeguarding our own legitimate interests with regard to the support and information of our sponsors and interested parties.


Data transfer outside the European economic area

At present a transfer to countries outside the European economic area is neither carried out nor planned, otherwise the corresponding legal requirements will be created. In particular, you will be informed about the respective recipients or categories of recipients in accordance with legal requirements.



We use technical and organizational security measures to protect your data from manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.



We make use of cookies on our website. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, the cookie indicates that it is a repeated visit. The cookie contains a unique number and, if applicable, a date and no personal information. The cookie is not suitable to identify you on the websites of third parties, including the websites of the analytics providers.

You can configure your browser to refuse the acceptance of cookies in principle or to inform you in advance if a cookie is stored. Please refer to your Internet browser’s instruction manual for more information.

We do not use IP addresses or cookies to personally identify you. We use the systems with the aim of increasing the efficiency of our website and our marketing.


Visit to our website

We collect and store the IP address assigned to your computer. It is also stored which pages of our website visitors visit in each case. The date, time and duration of the visit and the browser a visitor uses to access the Internet are also stored. This data is evaluated for statistical purposes and to ensure the proper functioning of our website; the respective users are not traced.


Matomo analytics

This website uses Matomo, a web analysis service. Matomo is a software developed by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. Matomo is used as an on-premise-solution and operated in accordance of the GDPR.
Matomo uses “cookies”, which are text files placed on your computer. These cookies help us to track your actions on this website. This helps us to constantly improve the website. The tracking information is stored on a server managed by us, which is located within the European Union. IP anonymization is enabled and your IP address is reduced. The generated information about the website usage will not be passed on to third parties.
You may refuse to the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can subsequently object to the storage and use of your data with a click. In this case, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Attention: If you delete your cookies on your computer, the opt-out cookie will also be deleted and must be reactivated by you.


Google reCAPTCHA

We use the Google service reCaptcha to determine whether a person or computer is making a particular entry in our contact or newsletter form. Google uses the following information to determine whether you are a human being or a computerbot: IP address of the end device used, the website you visit and where the captcha is integrated, the date and duration of the visit, the type of browser and operating system used, Google account if you are logged in at Google, mouse movements on the reCaptcha areas as well as tasks in which you have to identify images. The legal basis for the described data processing is Art. 6 para. 1 lit. f of the Basic Data Protection Regulation. There is a legitimate interest on our part in this data processing to ensure the security of our website and to protect us from automated entries (attacks).


Donations, sponsorship and membership

On this website you can make a donation, become an FZS member and support a specific species through sponsorship. In order for your request to be processed however, we will need your name and postal address, as well as your bank transfer or credit card details.Any processing of your data beyond this point will only take place with your expressed consent and will be limited to sending information about our campaigns and projects related to our nature conservation work. The information you provide can be updated at any time. For payment processing, the data will be passed on to our payment service providers.You also have the possibility to send someone your sponsorship on behalf of someone else, as a gift. However, please be aware that due to the European General Data Protection Regulation (GDPR), the person receiving the gift must consent to the processing of their data.If you make a donation online or sign up for a sponsorship or membership, your data will be encrypted and transmitted to us using the latest technologies through the services listed below:FundraisingBox forms, a service provided by
Wikando GmbH
Schießgrabenstr. 32
86150 Augsburg.NEONCRM forms, a service provided by
Neon One, LLC
4545 N Ravenswood Ave, 2nd Floor
Chicago, IL 60640United Stated of AmericaThese service providers are contractually obligated to adhere to data protection regulations and may only use personal data to process your donation.You may decline our cookies on our website or just de-select the analytics cookie, however, please be aware that if you do this you may not be able to use the full functionality of this website.

Links to websites of other providers

Our website may contain links to websites of other providers. We would like to point out that this privacy policy applies exclusively to the websites of the Frankfurt Zoological Society. We have no influence on and do not control that other providers comply with the applicable data protection regulations.


Standard periods for data deletion

The legislator has enacted various retention periods and obligations. After expiry of these periods, the corresponding data is routinely deleted. If data is not affected by this, it will be deleted or made anonymous when the purposes stated in this privacy policy cease to apply. If this privacy policy does not contain any other, deviating provisions regarding the storage of data, the data collected by us will be stored by us for as long as they are necessary for the aforementioned purposes for which they were collected.


Other data uses and data deletion

Further processing or use of your personal data will generally only take place if permitted by law or if you have consented to data processing or use. In the event of further processing for purposes other than those for which the data were originally collected, we will inform you of these other purposes prior to further processing and provide you with further relevant information.


Integration of social networking plug-ins

The buttons are marked with the logo of the respective social network. However, these are not the usual social plugins, but buttons with deposited links. The buttons must be activated (clicked) separately by you by clicking on them. As long as these buttons are not clicked, no data is transferred to the social networks. Only when you click on the buttons and thereby declare your consent to communicate with the servers of the social network, the buttons become active and the connection is established.

After clicking the button acts like a so-called Share-Plugin. The social network is provided with information about the visited page, which you can share with your contacts in your social network. If you want to “share” the information, you must be logged in. If you are not logged in, you will end up on the login page of the social network you clicked on and you will no longer be on the pages of If you are logged in, the information that you would like to recommend the respective article will be transmitted.

By activating the button, the social networks then receive information about the time and date you accessed the corresponding page of our website, as well as your IP address, details of the browser used and language settings. When you click the button, your click is transmitted to the social network and used according to its data usage guidelines.

When the button is activated, we have no influence on the data and data processing procedures collected and are not responsible for this data processing and in this respect we are also not the responsible party within the meaning of the GDPR. We are also not aware of the full extent of the data collection, its legal basis, the purposes and the storage periods. The information provided here is therefore not necessarily complete.

The transmission of the data takes place regardless of whether you actually have an account with the provider or are logged in there. If you are logged in with the provider, your data will be assigned directly to your account. The providers may also use cookies on your computer to track you.

To our knowledge, the provider stores this data in user profiles which he uses for the purpose of advertising, market research and/or demand-oriented design of his website. Such an evaluation is carried out in particular (also for users who are not logged in) for the purpose of presenting needs-based advertising and to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles. To exercise this right of objection, please contact the respective provider.

Our website uses buttons for the following social media networks

  • facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA
  • Twitter, Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA
  • Xing, XING AG, Gänsemarkt 43, 20354 Hamburg, Deutschland
  • YouTube, LLC, 901 Cherry Ave., San Bruno CA 94066, USA
  • LinkedIn, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA

The purpose and scope of data collection and the further processing and use of data by the respective social network as well as your rights and setting options for the protection of your privacy can be found at the following links

If you do not want the social network to receive data about you, you must not click the button.


FZS Social media accounts

The Frankfurt Zoological Society maintains online profiles within social networks and platforms in order to have the possibility to communicate with active users there. The Frankfurt Zoological Society makes use of the technical platforms and services offered by the providers. In social networks and on other external platforms the respective operators’ own data protection regulations apply, even if we disseminate information and maintain presences there.

We would like to point out that you use the social network and platform services offered and their functions on your own responsibility. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating etc.). The data collected about you in this context is processed by the operators of the platforms and, if necessary, transferred to countries outside the European Union. What information the operators receive and how it is used is described in general terms in the respective data protection guidelines. On the individual platforms, you will also find information on how to contact the operators and how to set up advertisements; on Facebook:

In what way the operators of the social networks use the data from the visit of the respective pages for their own purposes, to what extent activities on the pages are assigned to individual users, how long these data are stored and whether data from a visit to the respective page are passed on to third parties is not conclusively and clearly stated by the operators and is not known to us.



When you visit our Facebook page, Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) collects, among other things, your IP address and other information that is available on your PC in the form of cookies. This information is used to provide us, as operators of the Facebook pages, with statistical information about the use of the Facebook page. The legal basis for the collection of the data is our legitimate interest (Art. 6 para. 1 f GDPR). Facebook and the Frankfurt Zoological Society are jointly responsible for processing the Insights data in accordance with Art. 26 GDPR. However, Facebook assumes the primary responsibility and the Frankfurt Zoological Society does not make any decisions regarding the processing of this data. As Facebook is constantly developing the availability and processing of the data, the Frankfurt Zoological Society refers for further details in this regard to Facebook’s privacy policy ( only Facebook has full access to the user data, we recommend that users contact Facebook directly regarding requests for information or other questions regarding the rights of data subjects as users (e.g. right to deletion). If the user no longer wishes to receive the data processing described here in the future, the connection between the user profile and our site can be severed using the “I no longer like this site” function.

Objections to the processing can be made by clicking on the following link

Facebook provides further information on this at the following link:

Read Privacy Policy from Instagram

Google / YouTube
Read Privacy Policy from Google / YouTube


Your rights

You have the right to obtain information on the personal data processed by us and relating to you in accordance with Article 15 of the GDPR at any time upon request. You may submit a request by post or by e-mail to the addresses given below.


Right to correct incorrect data

You have the right to demand that we correct the personal data concerning you without delay if they are incorrect (Art. 16 GDPR). To do so, please contact us at the contact addresses given below.


Right to deletion

You have the right to the immediate deletion (“right to be forgotten”) of the personal data concerning you if the legal reasons according to Art. 17 GDPR are present. These reasons are, for example, if the personal data are no longer necessary for the purposes for which they were originally processed or if you have withdrawn your consent and if there is no other legal basis for the processing; the data subject objects to the processing (and there are no overriding reasons for processing – this does not apply to objections to direct mail). To exercise your above right, please use the contact addresses below.


Right to restrict processing

You have the right to restrict processing if the conditions are met and in accordance with Art. 18 GDPR. According to this, the restriction of processing may be necessary in particular if the processing is unlawful and the data subject refuses to delete the personal data and instead requests the restriction of the use of the personal data or the data subject has lodged an objection to the processing in accordance with Art. 21 para. 1 GDPR, as long as it is not yet clear whether our legitimate reasons outweigh theirs. In order to exercise your above right, please contact us at the addresses below.


Right to data transferability

You have a right to data transferability according to Art. 20 GDPR. In this respect, you have the right to receive the data concerning you that you have provided to us in a common, structured and machine-readable format and to transfer this data to another responsible party, such as another service provider. The prerequisite for this is that the processing is based on a consent or on a contract and is carried out with the aid of automated procedures. To exercise your above right, please use the contact addresses below.


Right of objection

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you, which is carried out on the basis of Article 6, paragraph 1, letters e or f of the DPA, in accordance with Article 21 of the DPA. We will stop processing your personal data unless we can prove compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims. In order to exercise your above right, please contact us at the contact addresses given below.


Right of information and contact details

You have a right to information regarding the personal data stored about you and also a right to correct incorrect data, blocking and deletion.

If you have any questions regarding the processing of your personal data or its correction or deletion, or if you have further questions about the use of the personal data you have given us, you can contact our external data protection officer directly, who is also available in the event of requests for information, applications or complaints.


Data protection officer of the Frankfurt Zoological Society

TÜV Technische Überwachung Hessen GmbH

Contact details of the person responsible:
Zoologische Gesellschaft
Frankfurt von 1858 e.V.
Bernhard-Grzimek-Allee 1
60316 Frankfurt
Telefon: +49 (0)69 – 94 34 46 0
Fax: +49 (0)69 – 43 93 48

Validity of the privacy policy

By using our website, you consent to the use of data as described above. This privacy policy is currently valid and has the status as of August 2021.

Due to the further development of our website or the implementation of new technologies, it may become necessary to change this data protection declaration. We reserve the right to change the data protection declaration at any time with effect for the future. We recommend that you re-read the current privacy policy from time to time.